Experian Simmons, is America's leading provider of consumer product purchase, shopping and media usage behavior, as well as detailed demographic, psychographic, lifestyle and attitudinal descriptions. Experian Simmons surveys tens of thousands of Americans annually to produce the Simmons National Consumer Adult, Teens and Kids Surveys. Each of these reports provides individual and household information on approximately 8,000 brands in more than 450 product categories. Experian Simmons proprietary BehaviorGraphics(tm) and other segmentation systems provide unique and powerful capabilities to segment consumers by lifestyle, attitudes, shopping frequency and volume, price preference, entertainment consumption, media usage and myriad other descriptors. For more information on our company, please visit us at ww.experiansimmons.com
Client Service Representatives are responsible for servicing national advertising agencies, advertisers and media clients, providing product training, and for receiving client requests for assistance. Primary responsibilities include:
Conducting online client trainings on Simmons products and services.
Answering questions about findings, methodology, and other related questions concerning Simmons products, policies and procedures.
Performing a variety of activities to ensure customer satisfaction including interpreting findings, addressing product quality concerns and responding to general inquiries.
Provides assistance to customers in the use of Simmons products. Receives requests for user assistance, identifies the source of the problem, determines appropriate course of action and coaches the user through the resolution process.
May be responsible for identifying potential up-sell opportunities of ancillary services and additional syndicated services through the course of conversing with customers and understanding their business needs.
Qualifications:
Bachelor's degree or equivalent work experience
A minimum of two years job-related work experience
Industry experience (syndicated research, media outlet or advertising agency) strongly preferred
Excellent customer service and telephone skills
Advanced written communication skills
Strong PC skills including entire suite of Microsoft Office products
